Who we are
Known as Conversational Business Chair – University of Valencia” or “CBC-UV”, in Spanish “Cátedra de Negocio Conversacional”, its operational management began in September 2021 with the objective of promoting the ecosystem of stakeholders necessary for the ethical and global development of the conversational business.
- university-public administration-companies-society;
- artificial intelligence-automation-human race;
- the conversational citizens of the world.
- Ethics and Transparency
- Social commitment
To encourage interest in a project
The “inspiration towards the conversational world” is to encourage a sudden stimulation in a person, and that favours creativity, the search for solutions to a problem, the conception of ideas that allow to undertake a project, etc.
Conversational digital transformation in the driving force of the project
“Digital conversational education” is to transfer to a person/society the ability to perform different tasks in digital conversational environments in a safe, efficient and satisfactory way.
Conversational capitalization of the participating companies
“Training in conversational aspects” refers to the process of generation and development of specialized cognitive and socio-affective abilities that cause differences in specialization of the citizens, which produce growth in financial, human, technological, organizational and relational capital.
Measure the impact that each conversational solution has on its environment
A “conversational solution” is the set of work performed to solve a problem or frustration, satisfy a need or take advantage of an opportunity, covering the phases of enunciation, analysis, project, documentation and maintenance.
Artificial intelligence research
To investigate is to analyze, find out or inquire because we do not know something and we need to provide some kind of solution to it. The solution we seek is to apply artificial intelligence (AI) intelligently, without dehumanizing conversations.
Collaborating and sponsoring entities
Universitat de València
The Institutional and Corporate Chairs of the Universitat de València were created in 1993 as instruments to channel the longer-term collaborations of the University with entities, institutions, companies, organizations and, where appropriate, even individuals. By definition, the University’s Chairs allow for stable and wide-ranging academic collaboration that covers one or more areas of knowledge and extends its activities to all areas of university activity: teaching, research, innovation and the dissemination of science, technology and culture*.
Sanuker, founded in 2015, is a company that designs the messaging experience that organizations need through chatbots. It is a company with a global focus, world-renowned customers across the globe and a multinational team. It is headquartered in Hong Kong and has branches in Mexico and Spain.
Sanuker is a Business Solution Provider of the multinational META, which has published as a success story several of its developments in the last 5 years. One of this success stories is “FallasBot” a gift to the city where it decided to open its European headquarters, and did so in collaboration with the “Chair of Conversational Business of the University of Valencia”, which it created in 2021.
WOZTELL, of Valencian origin, is a company that has created a conversational platform to manage messaging between companies and individuals. With clients all over the world and a multicultural staff, it is a company that transcends borders. It is headquartered in Valencia and has branches in Mexico and Hong Kong.
In 2022, Woztell and Sanuker decided to merge the best of both companies into one: WOZTELL-Sanuker, choosing Valencia as the main headquarters, in order to boost the ecosystem of stakeholders necessary for the ethical and global development of conversational business. As part of its corporate social responsibility, the company WOZTELL-Sanuker sponsors the CBC-UV.
Joint Follow-up Commission
Dra. Dolores Real
Vice-Rector for Innovation and Transfer
Dr. Jesús Soret Medel
Chief Operating Officer
General Manager of Sanuker
Conversational IA R&D Manager
Dr. Rafael Lostado
Director of Institutional Relations
Dra. Dariya Kanseitova